Vodafone Spain and TechSee Win 2023 Excellence in Buyer Service Know-how Award – thqaftqlm

Vodafone Spain and TechSee Win 2023 Excellence in Buyer Service Know-how Award

NEW YORK, April 13, 2023 /PRNewswire/ — TechSee proclaims their buyer, Vodafone Spain, has been named a winner within the 2023 Excellence in Buyer Service Award, offered by Enterprise Intelligence Group, to be used of TechSee’s Visible Intelligence AI throughout the ‘My Vodafone’ app.

Vodafone, the biggest world know-how communications firm, transforms how we dwell and work by way of its innovation, know-how, connectivity, platforms, merchandise, and providers. Vodafone Spain has lately shifted focus to a digital-first buyer assist technique. To assist obtain this, they partnered with the main pc imaginative and prescient know-how firm, TechSee.

In 2022 TechSee launched their revolutionary Visible Intelligence Studio, a no-code platform empowering firms to create pc imaginative and prescient AI fashions and digital workflows that enable shoppers to service themselves. Utilizing Visible Intelligence AI, Vodafone Spain assist now features a digital journey possibility offering AI-powered self-service and visible assist capabilities permitting clients to utterly, digitally unbox, set up, arrange, and register their units without having to contact customer support.

“By implementing TechSee’s Visible Intelligence AI into the ‘My Vodafone’ app, our clients at the moment are capable of arrange their new TV field and router by way of a 6-7 minute interactive, intuitive step-by-step information, by way of a personalised immersive expertise. And every little thing in a 100% digital expertise by way of the ‘My Vodafone’ app. Total, we see a drastic enchancment in buyer expertise and satisfaction, in addition to in first-time decision charges. Furthermore, we’re considerably lowering the necessity for buyer calls to our technical consultants.” Emilio Varas Jimenez, Buyer Success Supervisor, Vodafone Spain.

“Vodafone Spain continues to steer the telecom business by offering brokers with as many applied sciences as potential to raised serve clients in modern, attention-grabbing methods. We’re honored to be a part of their know-how and automation journey and sit up for persevering with to innovate alongside the Vodafone group” Marcio Rodrigues, VP Strategic Accounts TechSee.

“Customer support professionals and suppliers have needed to make important modifications to adapt to our evolving world,” mentioned Maria Jimenez, chief nominations officer of the Enterprise Intelligence Group. “It’s our honor to acknowledge Vodafone Spain as they’re main by instance and making actual progress on bettering the each day lives of so many.”

The Excellence in Buyer Service Awards have fun those that are profitable by supporting their very own clients and those that are growing the instruments to assist others discover success. Awards got out to consultants, outsource companions and know-how suppliers for superior performances previously 12 months.

About TechSee www.techsee.me

TechSee revolutionizes the shopper expertise area with the primary visible engagement answer powered by Pc Imaginative and prescient AI and Augmented Actuality. It allows enterprises around the globe to ship higher buyer help, improve service high quality and cut back prices. TechSee is led by business veterans with years of expertise in cellular applied sciences, synthetic intelligence, and massive knowledge. The corporate is headquartered in Tel Aviv with workplaces in New York, Boston, Washington, D.C., and Madrid.

 About Enterprise Intelligence Group www.bintelligence.com

The Enterprise Intelligence Group was based with the mission of recognizing true expertise and superior efficiency within the enterprise world. In contrast to different business award applications, these applications are judged by enterprise executives having expertise and data. The group’s proprietary and distinctive scoring system selectively measures efficiency throughout a number of enterprise domains after which rewards these firms whose achievements stand above these of their friends.

Ari Rosenstein
[email protected]techsee.me

Maria Jimenez
Chief Nominations Officer
Enterprise Intelligence Group
[email protected]


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